Privacy Policy
Last updated: January 11, 2025
1. Introduction
Welcome to Pinna ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at usepinna.com.
By using Pinna, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Business information (business name, subdomain, branding preferences)
- Payment information (processed securely by Stripe)
- Project and client data you create within the platform
- Communications you send to us or through the platform
Automatically Collected Information
- Usage data (features used, time spent, interactions)
- Device information (browser type, IP address, operating system)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and manage your subscriptions
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Information Sharing and Disclosure
Service Providers
We share information with third-party service providers who help us operate our business:
- Stripe - Payment processing
- Supabase - Database and authentication services
- Resend - Email delivery
- Sentry - Error monitoring and performance tracking
- Vercel - Hosting and infrastructure
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and monitoring
- Row-level security policies in our database
- Strict access controls and authentication
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access - Request a copy of your personal data
- Correction - Update or correct inaccurate information
- Deletion - Request deletion of your account and data
- Portability - Export your data in a machine-readable format
- Opt-out - Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@usepinna.com
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Types of cookies we use:
- Essential cookies - Required for authentication and platform functionality
- Analytics cookies - Help us understand how you use our platform
- Preference cookies - Remember your settings and preferences
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@usepinna.com
- Website: usepinna.com/contact